CANCELLATIONS POLICY

CANCELLATION AND RESCHEDULING POLICY:

Your time and services are very important to us. We understand that things come up and we are always happy to help you in rescheduling. To cancel or reschedule your appointment, kindly provide a minimum of 48 hours notice. Appointments canceled less than 48 hours of the scheduled time incur a 50% service charge for the first occurrence.
For no-call/no-shows or cancellations with less than a 12 hours notice, the full price of the booked appointment will be charged.

‍*Charges are due to late notices of cancellation/rescheduling restricting us from filling your original appointment block with another client.

‍Clients rescheduling, canceling, or no-showing three consecutive times will no longer be accepted.If you're running late, please call or text at (312) 929-3531. Arriving more than 15 minutes late may require a modification to your appointment services.
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APPOINTMENTS:

Please book online in advance to check availability or speak with one of the spa associates via phone. A credit card on file is required to secure an appointment.

PLEASE ARRIVE ON TIME. We want you to enjoy the full benefits and relaxation of your services. Clients arriving 15 minutes or more past their originally scheduled start time may not be able to receive their services & will be required to reschedule for a different day. They will also be charged 100% of their service fees for said appointment.
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RETURN POLICY:

Thank you for supporting our small business!

Our goal at YA Skin Studio is to work with you, our clients, in order to make product recommendations we believe will be the best fit based on your skincare needs. However, sometimes your skin might not react as expected. If you have received a skincare consultation from YA Skin Studio and your products do not agree with your skin, you may return your slightly used product within 30 days of the purchase date. You may choose another product or get a full refund in the form of clinic credit. Cash back is not available.

If you have not received a treatment or consultation from YA Skin Studio prior to purchasing a product, we unfortunately cannot accept any returns or exchanges (used or unused).

‍A skincare professional will always be present to help you make the most informed decision.

‍Email us at studio@yaskinchicago.com if you have any questions.

YA Skin Studio reserves the right to refuse or deny any return requests/refunds at any time under any circumstances.
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PURCHASING ONLINE:

By purchasing from yaskinchicago.com, you accept full liability for all decisions/purchases you make. Please text or call (312) 929-3532 for assistance or visit yaskinchicago.com to book a consultation. YA Skin Studio does not guarantee the effectiveness of any product that was purchased without a consultation by one of our licensed professionals first.

If you have any allergies or reactions, please contact us at studio@yaskinchicago.com with provided photo documentation and the original receipt and packaging, including lot number.
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GIFT CARD:

All gift card purchases are final. Gift cards cannot be returned or exchanged and hold no cash value. We are not responsible for any lost or stolen gift cards/packages.